FAQ
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Why should I book a tour with VIATORIUS TOURS GERMANY?
VIATORIUS TOURS GERMANY provides full-service tour packages.
We plan your tour, add sights or cities, or cancel destinations you already know. You can decide, we are flexible.
Touring with your personal driver gives you the freedom to make changes in the daily schedule.
You will get your customized vacation, without wasting time and money while you have to wait for fellow passengers.
Only travelling with VIATORIUS TOURS GERMANY gives you a close look at Germany. Something you can’t get in a big tour group.
Booking with VIATORIUS TOURS GERMANY is safe.
We are incorporated at the “German Company Registry“ (Reg.–Number: HRB 62123) and notified by the “German Tax Authority” (Tax-Number: 41/652/05046).
What does VIATORIUS TOURS GERMANY stand for?
Viatorius is Latin, and means “be part of the trip”.
Travelling with us, will give you the comfortable feeling of being part of something special:
Your unique “perfect Germany trip”!
Will our tour guide speak English?
Yes, our service contains a guided English-speaking tour.
Why are VIATORIUS TOURS GERMANY tourprices competitive to a usual bus tour?
Since we work in the tourism industry for more than twenty years, we are able to forward the discounts we get to our customers.
By this way, everybody can afford a “perfect Germany trip”.
Can I have personal assistance during the booking periode?
Yes, We are no “faceless” travel agency.
You can reach us anytime via eMail and will get a personal answer as soon as possible. We don’t collaborate with call centers, you will always reach us personally in our German office .
There are different time zones between us and our customers,so we like to make an appointment for phone calls. Please contact us with email.
We will be happy to answer your enquiries.
How do I book a tour?
There is a step-by-step booking procedure which allows you to choose your individual preferences and wishes. We will inform you about your final tourprice. (maybe you added some more sights or specials) After you agreed the new price, we will charge the due deposit via paypal or we await to receive your money transfer. Then you will get a booking confirmation.
How long in advance do I need to book my tour?
We do have limited tours per travel season!
Booking as soon as your planning allows, is the best way to save your trip.
How do I pay my tour?
You can pay online via paypal or via bank transfer.
To secure your booking, we need a 20% non-refundable deposit. The remaining amount is due 60 days before the start of the tour.
Payments after this day can only be made with bank transfer.
What happens if I have to cancel my tour?
The 20% booking deposit is non-refundable.
Cancellations received in writing 30 days before starting the tour, there is a 50% refund.
Cancellations received in writing until the day before starting the tour, there is a 20% refund.
No refunds for cancellations after this date are possible.
We recommend to purchase a travel insurance, like travel cancellation insurance, travel health insurance and travel interruption insurance.
Some links to travel insurance providers:
insuremytrip.com (Travelex/Stonebridge Casualty)
http://autoclubsouth.aaa.com/Travel/travel_insurance.aspx
http://www.overseastravelinsuranceservices.com/
http://www.allianztravelinsurance.com/
http://www.moneysupermarket.com/travel-insurance/
http://www.travelguard.com/
Will I get a booking confirmation?
You will get a booking confirmation via eMail within 24 hours after we received the 20% deposit.
Which documents do I get?
You will get a booking confirmation after we received the deposit. We will sent a confirmation receipt of the full balance, as soon as we get the final payment. (60 days before start of the tour)
We will sent you a total tour itinerary after your booking.
Is there a visa required, if I want to come to Germany / Europe?
For a vacation stay not longer than three months, you might not need a visa.
Citizens of the USA, Canada, Australia and New Zealand, for example do not need a visa. Please check the website of the German Federal Foreign Office for more details.
Do I need a special vaccination to travel to Germany / Europe?
Usually there is no regulation for a special vaccination.
Please contact your local health center for more informations.
Can I travel with my children?
Children are always welcome on VIATORIUS TOURS GERMANY trips. If the children are able to sleep in an extra bed in their parents room there might be a discount on the tourprice.
